1. Introduction

1.1 Purpose

This Privacy Policy describes how [Ninja Deliveries Private Limited] ("Company," "we," "us," or "our") collects, uses, and shares personal information when you use our website, mobile application, or any related services (collectively, the "Services").

1.2 Acceptance

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue the use of our Services.

2. Information We Collect

2.1 Information You Provide

  • Account Registration: When you create an account, we collect personal information such as your name, email address, phone number, and password.
  • Order Information: When placing an order, we may collect your delivery address, payment information (e.g., credit card details, billing address), and any other details necessary to fulfill your order.
  • Communications: If you contact our customer support or communicate with us via email, chat, or other channels, we may collect your contact information and any other personal information you choose to provide.

2.2 Information Collected Automatically

  • Device Information: We may collect information about the device and browser you use to access our Services, such as your IP address, operating system, browser type, and unique device identifiers.
  • Usage Data: We may collect data about your usage of our Services, including the date and time you visited, the features you used, and the pages you viewed.
  • Location Information: If you enable location services on your device, we may collect your precise or approximate location to facilitate order delivery, improve our Services, and provide location-based offers.

2.3 Information from Third Parties

  • Social Media: If you choose to log in through or otherwise connect a social media account (e.g., Facebook, Google), we may collect information from that platform in accordance with your privacy settings on that platform.
  • Service Providers: We may receive information about you from our third-party service providers (e.g., payment processors, marketing partners) to help us operate, analyze, and improve our Services.

3. How We Use Your Information

We use personal information for the following purposes:

3.1 Providing Our Services

To process your orders, arrange deliveries, communicate with you regarding your orders, and provide customer support.

3.2 Account Management

To create and manage your user account, including verifying your identity and maintaining your profile information.

3.3 Payment Processing

To process payments for orders, refunds, or other transactions related to our Services.

3.4 Personalization & Marketing

To personalize content, offers, and recommendations to your interests; send you promotional communications and relevant advertising about our products, services, or special offers. You may opt out of marketing communications at any time.

3.5 Analytics & Improvements

To analyze how users interact with our Services; troubleshoot issues; and improve the functionality, performance, and security of our Services.

3.6 Legal Compliance & Security

To comply with applicable laws, regulations, and legal processes; respond to legal requests; detect and prevent fraud, abuse, or other unlawful activities; and ensure the security of our Services.

4. Cookies & Similar Technologies

4.1 Use of Cookies

We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our Services. This information helps us understand usage patterns and improve our Services.

4.2 Types of Cookies

  • Essential Cookies: Necessary for the operation of our website and mobile application (e.g., enabling you to log in to secure areas).
  • Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our Services.
  • Functionality Cookies: Used to recognize you when you return to our Services, enabling us to personalize content for you.
  • Targeting/Advertising Cookies: Record your visit to our Services, the pages you have visited, and the links you have followed. We may use this information to make our ads more relevant to your interests.

4.3 Cookie Management

You can manage or disable cookies through your browser settings. However, disabling certain cookies may limit your ability to use certain features of our Services.

5. How We Share Your Information

5.1 Service Providers

We may share personal information with third-party service providers who perform services on our behalf (e.g., payment processing, delivery services, data hosting, customer support). These providers are contractually obligated to use your information only as necessary to provide the requested services.

5.2 Affiliates & Business Partners

We may share information with our affiliates or trusted business partners for the purposes outlined in this Privacy Policy, such as analytics or joint marketing.

5.3 Legal & Compliance

We may disclose your information to law enforcement, government entities, or other third parties if we believe disclosure is reasonably necessary to:

  • Comply with any applicable law, regulation, or legal process.
  • Protect the rights, property, or safety of our Company, our users, or the public.
  • Enforce our Terms and Conditions or investigate potential violations.

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, user information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Services of any change in ownership or use of your personal information.

6. International Data Transfers

Depending on your location and the location of our service providers, your personal information may be transferred and stored in a country other than your own. We take steps to ensure that such transfers comply with applicable data protection laws and that your information remains protected in accordance with this Privacy Policy.

7. Data Security & Retention

7.1 Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

7.2 Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods can vary depending on the type of information and how it is used.

8. Your Rights & Choices

8.1 Access & Update

You may access, review, and update your personal information by logging into your account. If you need assistance, please contact us at [support email].

8.2 Opt-Out of Marketing

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in the email or by contacting us directly. Please note that you may still receive transactional or administrative messages regarding our Services.

8.3 Location Services

You can disable location tracking at any time in your device settings; however, doing so may affect certain functionalities (e.g., delivery tracking) of our Services.

8.4 Additional Rights

Depending on your jurisdiction, you may have additional rights regarding your personal information (e.g., the right to request deletion, the right to data portability, or the right to object to processing). Please contact us to exercise any applicable rights.

9. Children's Privacy

Our Services are not intended for children under the age of 13 (or the applicable age of majority). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can take steps to delete it.

10. Third-Party Websites

Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to the practices of those third parties. We encourage you to review the privacy policies of any third-party sites or services before providing any personal information to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our Services or by sending an email to the address associated with your account. Your continued use of our Services after such updates become effective will be deemed acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Email: admin@ninjadeliveries.com
  • Phone: +91 82191 05753
  • Address: V.P.O Gharoh, Teh. Dharamshala, Distt Kangra, Himachal Pradesh, India